Company description:
go to limbo is a growing company dedicated to vacation rentals, committed to delivering authentic, personalized, and high-quality experiences to our guests.
our operation combines technology, hospitality, and human warmth to create memorable stays in every property we manage.role description:
we are looking for abilingual guest service submanagerto join our team in condesa, mexico city.
this person will be responsible for coordinating and executing daily operations related to guest services, ensuring an exceptional experience from booking to check-out.
the submanager will collaborate closely with other departments (housekeeping, maintenance, administration) and play a key role in supervising the concierge team.key responsibilities:
oversee the check-in and check-out processes
coordinate operational schedules and manage reservations
ensure quality standards in cleanliness, maintenance, and property presentation
handle and resolve guest incidents promptly and professionally
monitor reviews and propose improvement actions
follow up on guest complaints and expectations with diplomacy
supervise the operations team and support their professional growth
act as a communication bridge between guests and internal departments
cover absences and days off of the guest service managerqualifications:
full professional proficiency in both spanish and english (spoken and written)
previous experience in customer service and guest relations
proven experience in team management and strong leadership skills
excellent communication and interpersonal abilities
conflict resolution and decision-making under pressure
familiarity with hospitality technology tools
high attention to detail and strong organizational skills
proactive attitude and guest experience-oriented mindset
prior experience in similar roles is highly valued.what we offer:
career growth opportunities within a dynamic and expanding company
a young, collaborative work environment focused on continuous improvement
flat leadership structure with autonomy and vision
active participation in both operational and strategic decisions.interested?
send us your cv or apply directly through linkedin.
we are offering a competitive monthly salary of17,000 mxn .
we'd love to meet you and grow together at go to limbo!