Technical, business & role skills
* demonstrated experience maintaining and executing incident, change, problem, configuration, and networking management processes
* effective administrative, technical, problem solving and negotiation skills
* excellent verbal and written communication skills as well as interpersonal skills are required in order to communicate to all levels within the company and vendors
* able to prioritize, analyze problems and monitor multiple tasks and assignments
* strong vendor management and sla governance skills
* highly motivated with desire to review and improve the support process and procedures
* proven ability to analyze hardware, software, and networking related items to provide future technical direction
* 5-6 years of experience in the networking area
* static routing
* dynamic routing
* nat
* hsrp
* basic knowledge of firewall concepts
* advance knowledge of networking concepts:
* osi and tcp/ip model
* vlan
* spanning tree protocol
* port channels
* vtp
* advance knowledge dynamic routing
* ospf
* bgp
* advance knowledge in network (ipv4, static routes, subnetting) to be able to troubleshoot connectivity issues on the server side
* advance configuration/troubleshooting layer 2 switches
* advance configuration/troubleshooting layer 3 switches
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