Job title: desktop support technician
travel required: yes – up to 150 miles between offices (mileage reimbursed per policy)
job type: full-time
we are seeking a skilled desktop support technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing it assets, providing end-user support, and ensuring smooth it operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.
key responsibilities:
- provide onsite and remote support for windows and apple laptops/desktops (imac – installations, moves, additions, and changes)
- troubleshoot and resolve issues on windows, macos, and mobile devices
- manage hardware refreshes, warranty repairs, and equipment redeployment
- handle printer installation, configuration, and break/fix support
- oversee inventory, asset tagging, and depot operations
- coordinate equipment shipments, returns, and asset reclaim
- support executive/vip users and perform av system health checks
- provide walk-up support and assist with onboarding new hires
- maintain asset management systems and provide weekly inventory/outflow reports
- collaborate with external vendors for hardware repairs and field dispatch
- ensure all service requests and incidents are tracked and resolved in a timely manner
- maintain compliance with internal standards and policies
required qualifications:
- 3–5 years of experience in it support roles
- proficiency with windows 10, macos, and microsoft office suite
- imaging and deploying windows os
- understanding of basic networking concepts (tcp/ip, ethernet, windows networking)
- experience supporting networked printers and av systems
- familiarity with asset management and inventory tracking
- outstanding customer service and interpersonal communication skills
- strong organizational and multitasking abilities
- ability to lift and move equipment up to 50 lbs
- must have a valid driver's license and access to a personal vehicle
preferred qualifications:
- experience in automotive manufacturing industry preferred
- mcp and/or a+ certifications
- experience in a help desk or call center environment
- skilled in spreadsheet and reporting tools
- strong written documentation and reporting abilities
- experience supporting executive-level users
benefits
why join us?
this is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.