Imagine yourself doing meaningful work that makes an everyday impact on the world around you.
at veralto, our unifying purpose of safeguarding the world’s most vital resources™ is more than words: it’s a proven path towards positive change, improvement for our planet, and development for yourself. Whether we’re ensuring the continued availability of clean drinking water, protecting our waterways, or enhancing the traceability, color accuracy, and packaging of everyday essentials, the work we do every day contributes to a safer world and a more sustainable future.
when you join veralto’s vibrant global network of 13 operating companies and 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have boundless opportunities to deepen your skillset, pursue your ambitions, and grow your career.
we offer:
* remote work model
* competitive salary
* attractive benefits
* flexible working hours
* structured onboarding and training
* career development and coaching opportunities
* a collaborative and supportive team environment
the hr service partner - americas will be a key member of the hr shared services team, supporting associates and leaders across the americas by delivering consistent, efficient, and high‑quality hr services. This role focuses on operational excellence, process accuracy, and effective use of hr systems, enabling hr partners and business leaders to concentrate on higher‑value activities.
reporting to the shared service manager & operations, this position plays an important role in maintaining standardized hr processes, ensuring policy adherence, and supporting continuous improvement initiatives within hr operations.
this position is part of the hr shared services team located remotely in mexico.
in this role, a typical day will look like:
* serve as the first point of contact for hr-related inquiries from associates and leaders
* manage an assigned caseload through the ticketing system, ensuring timely and accurate resolution
* manage caseload to include but not limited to, responding to general inquiries and supporting transactional execution on processes such as preboarding, job and compensation changes, time and attendance, leave of absence, benefits, etc., ensuring that service level agreements (slas) and service quality standards are exceeded every time
* resolve tier 1 cases across all channels using knowledge databases, faqs, and standard documentation
* escalate unresolved or complex cases to tier 2 and 3 as required
* execute hr transactions in workday as requested by people leaders, hr partners, and associates
* ensure consistent application of hr policies and procedures
* support the creation, maintenance, and continuous improvement of knowledge articles and hr resources
* collaborate with internal teams to improve service delivery, efficiency, and accuracy
* maintain strict confidentiality and handle sensitive employee information appropriately
the essential requirements of the job include:
* 2 to 4 years in hr, customer service or administrative support (log and manage tickets/cases in the system)
* a high school diploma or equivalent
* must be fluent in english and spanish
* strong communication and problem-solving skills and high attention to detail
* technology system mindset and proficiency with the ms office suite
* ability to work in a fast-paced and dynamic environment
* ability to demonstrate sound judgment in handling confidential and sensitive employee and business information, always maintaining strict confidentiality and compliance
nice to have:
* experience working with hris, workday preferred
* experience using case management or crm tools
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