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the ops sup analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team. Additionally, the ops sup analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
responsibilities:
* update help content used by knowledge hub end users to service client inquires, as needed
* execute work assigned, including annual review certification and change requests
* serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
* conduct needs assessment and update content or develop content related solutions according to business requirements
* research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
* monitor work progression ensuring completion of assignments by requested due date
* ensure consistent application of team process controls
* fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
* appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
qualifications:
* 0-2 years relevant experience
* proficient in microsoft office
* ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
* self-motivated and detail oriented
* proven organization and time management skills
* demonstrated problem-solving and decision-making skills
* consistently demonstrates clear and concise written and verbal communication skills
education:
* bachelor’s degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
* *manejo avanzado de bases de datos en microsoft access*: creación, mantenimiento y optimización de bases de datos, incluyendo diseño de tablas, consultas y relaciones eficientes.
* *desarrollo de macros en excel*: automatización de procesos mediante macros (vba), gestión de datos masivos y generación de reportes dinámicos.
* *diseño de formularios complejos en access*: desarrollo de interfaces intuitivas y funcionales, integración con bases de datos y validación de datos.
* *soporte técnico y asesoría*: capacitación y apoyo a equipo en el uso de formularios, resolución de errores y buenas prácticas en access/excel.
* *adaptación de herramientas bajo limitantes técnicas*: optimización de soluciones dentro de las capacidades de access/excel, proponiendo alternativas creativas para necesidades complejas.
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job family group:
operations - core
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job family:
operations support
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time type:
full time
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citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi.
view citi’s eeo policy statement and the know your rights poster.
seniority level
* seniority level
not applicable
employment type
* employment type
full-time
job function
* job function
information technology
* industries
banking, financial services, and investment banking
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