We are looking for a seasoned *senior business analyst*to support the development and enhancement of internal and external portals designed to improve business processes and optimize the user experience for submissions and claims management.
*responsibilities*
- work closely with stakeholders to identify and define business needs and objectives
- create detailed documentation, including user stories, use cases, process flows, data flows, and report mock-ups, to effectively communicate requirements to the development team
- draft clear and concise functional requirements for web portals, user interfaces, business logic, and other system components
- present proposed solutions to stakeholders and gather feedback to refine project requirements
- collaborate with development and quality assurance teams to ensure project deliverables meet business expectations
- provide expertise to address and resolve issues throughout the project lifecycle
- monitor and adapt to changes in project scope, priorities, and requirements, ensuring alignment with business goals
- ensure all updates are communicated effectively and that requirement documentation is consistently updated
- maintain version control and documentation standards for all project deliverables
*requirements*:
- a minimum of 3 years of experience as a business analyst, with a proven record of successfully delivering enterprise-level projects
- ability to translate high-level business needs into actionable functional requirements, process documentation, specifications, and user stories
- experience in writing complex requirements for enterprise systems such as claims processing, policy administration, or billing solutions
- strong experience in managing stakeholders, working with cross-functional teams, and acting as a trusted advisor to business users
- background in industries such as healthcare, insurance, automotive, manufacturing, or investment banking
- familiarity with agile and hybrid methodologies, along with general business analysis practices
- intermediate to advanced expertise in process improvement and workflow automation
- experience designing workflows and use cases for conversational ai tools or robotic process automation (rpa) solutions
- understanding of fundamental user experience and design principles
- strong analytical skills to tackle complex business challenges and deliver actionable solutions
- proven ability to build relationships and collaborate effectively with diverse teams and stakeholders
- demonstrated ability to adapt in fast-paced, dynamic environments with shifting priorities
- excellent communication skills, capable of explaining technical and business concepts to stakeholders at all levels
- fluency in english, both written and spoken, at a b2 level or higher
*nice to have*
- experience with tools and platforms for workflow automation or process optimization
- knowledge of advanced reporting tools or business intelligence solutions
*we offer*
- career plan and real growth opportunities
- unlimited access to linkedin learning solutions
- international mobility plan within 25 countries
- constant training, mentoring, online corporate courses, elearning and more
- english classes with a certified teacher
- support for employee’s initiatives (algorithms club, toastmasters, agile club and more)
- enjoyable working environment (gaming room, napping area, amenities, events, sport teams and more)
- flexible work schedule and dress code
- collaborate in a multicultural environment and share best practices from around the globe
- hired directly by epam & 100% under payroll
- law benefits (imss, infonavit, 25% vacation bonus)
- major medical expenses insurance: life, major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- grocery coupons
- 30 days december bonus
- employee stock purchase plan
- 12 vacations days plus 4 floating days
- official mexican holidays, plus 5 extra holidays (maundry thursday and friday, november 2nd, december 24th & 31st)
- monthly non-taxable amount for the electricity and internet bills
epam is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.