Overview
the role is responsible for the delivery of post-sales support to cib clients, across a full range of global payments solutions (gps) products.
the role incorporate client service.
responsibilities
* manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
* use professional and technical expertise to provide credible observations and recommendations to others.
* put highly complex and/or technical information into simple terms so that stakeholders can easily understand it.
* continuously adapt to balance and prioritise different demands of the team and requirements from multiple directions and stakeholders.
* understand and describe which products and channels relate to specific customers.
* actively engage with colleagues across hsbc to ensure that all customer’s needs are met at the first point of contact.
* help to understand clients' needs in order to improve our offering to existing customers.
* provide guidance and supervision to junior team members.
* deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
* contribute to the development and implementation of a risk aware client management culture.
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