Our client—an award-winning, performance-driven digital marketing agency—is hiring a high-performing account manager to join its client success team. Our client is known for delivering measurable roi to b2b tech and professional service firms, particularly within the it, msp, and saas space. As an account manager, you’ll play a pivotal role in nurturing long-term client relationships, ensuring client satisfaction, driving retention, and identifying opportunities for upsell and cross-sell across their high-value service offerings. The role this is a strategic, client-facing role focused on relationship management, retention, and revenue growth. You will be the primary point of contact for a portfolio of established b2b clients—serving as their trusted advisor, performance consultant, and strategic liaison between internal teams and the client’s leadership. You will: manage a book of business consisting of retainer-based and subscription clients (primarily b2b tech, msp, saas, and professional service firms) build and maintain strong client relationships that lead to long‑term retention and growth ensure client success by proactively managing campaign performance, renewals, and satisfaction metrics identify and close opportunities for upsells and cross‑sells within existing accounts collaborate closely with internal teams (seo, content, paid media, project management) to deliver on performance goals and client kpis maintain detailed reporting, communication, and forecasting in hubspot crm consistently meet and exceed retention and growth kpis what you bring this position is designed for seasoned account managers who thrive in fast‑paced marketing environments and know how to balance relationship‑building with business outcomes. The ideal candidate: has 3–5 years of account management experience within a marketing agency or similar client‑facing environment has worked with msp or it services clients (strongly preferred) has a proven track record of retaining clients, minimizing churn, and achieving high satisfaction scores has demonstrated success in upselling and cross‑selling to existing accounts understands retainer‑based service models, client mrr, and performance‑driven marketing deliverables communicates with professionalism, empathy, and authority across all channels maintains strong attention to detail, crm discipline, and accountability for results is self‑motivated, organized, and thrives in a remote, high‑performance culture compensation & structure on target earnings: $40k–$70k usd (higher for top performers) $25k-$40k base uncapped commission 100% remote working est hours paid training, professional development, and performance coaching access to a full crm and sales enablement tech stack why our client our client is a 7‑time growth500 fastest growing agency in canada, recognized for its strategic execution, high standards, and culture of ownership. The team rewards initiative, accountability, and results—providing clear pathways for career advancement and earnings growth. If you’re a relationship‑driven professional who thrives in performance environments, loves building lasting partnerships, and knows how to drive measurable client outcomes—it’s your chance to join a top‑tier marketing agency with real momentum. Ready to make an impact and grow with one of north america’s top b2b marketing agencies? Apply now. J-18808-ljbffr