Mitratech is a proven global technology partner for corporate legal, immigration, human resource, and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our customers. In other words, if you like people and technology, you\'ll fit right in. Our team is changing the face of legal, immigration, compliance, and operational risk. Today, our products run over 20,000 corporations of all sizes across the globe, representing a large portion of the fortune 10, almost 40 percent of the fortune 500, and over 50,000 users in over 150 countries. These teams depend on our technology and our people to help them grow and protect their organizations. Our approach to work is proactive, collaborative, and committed. This is an excellent opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will gain an in-depth understanding of our customer’s operations, goals, and challenges so that you can help them gain the most value from their investments with mitratech. Manage customer relationships with particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue build account plans on top customers that focus on mutual-success and customer value develop a strong pipeline and reach annual sales and revenue retention targets managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with sales team on to closure. Assist leadership in building and maintaining a retention and new revenue forecast conduct quarterly value based reviews and discussions with top customers (business reviews, cadence calls) handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point work with other customer-impacting departments to ensure our customers have a world class and successful experience with all mitratech’s solutions. Keep up to date knowledge of the industry, as well as the competitive posture of the company requirements & skills: bachelor\'s degree; or equivalent experience a minimum of 2-4 years of sales and/or account management experience customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person high energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills capable of working independently with minimal supervision and in a team environment highly effective communication skills that convey professionalism in all written, verbal and in-person meetings interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges proficiency in all ms office & google office applications travel - up to 25% we are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. Apply for this job * indicates a required field first name * last name * email * phone country * phone * resume/cv * enter manually accepted file types: pdf, doc, docx, txt, rtf enter manually accepted file types: pdf, doc, docx, txt, rtf location (permanent address) * linkedin profile how did you hear about this job? * highest level of education attained * select are you legally authorized to work for any employer in mexico? * select when would you be available to start work? * select are you willing to relocate if needed? * select are you willing to travel if the job requires it? If so, how much? * select please indicate your desired base salary (in mxn). * please indicate your desired total compensation (in mxn). * total compensation includes your base salary any variable, commission, or performance incentives. Mitratech uses text messaging to help move you through the interview process quickly. We text to share application updates, schedule interviews, and be more available to support you during the process. Select yes, if we can text you.you can opt-out at any time by replying stop. * select if yes, you can always opt-out by replying stop. J-18808-ljbffr