Operations director
this full-time hybrid position is based in mexico city, and is a senior leader responsible for managing and strengthening the collections function across client and insurer portfolios, working capital optimization, and large‑scale operations administration. The role plays a critical part in ensuring healthy cash flow, operational excellence, and strong relationships with key internal and external stakeholders, while driving continuous process improvement and automation.
what the day will look like
* lead the collections function for clients and insurance/surety companies, managing an annual premium portfolio.
* oversee collections from insurance and surety companies.
* manage portfolios with a strong focus on working capital optimization.
* oversee the administration of approximately 1.5 million annual operations, including receipts and invoices.
* manage commissions and professional fees, ensuring accuracy and compliance.
* ensure the expected payment cycle, minimizing delays and risks.
* lead, coach, and develop a high‑performing collections team.
* drive process improvement initiatives using methodologies such as six sigma, lean, or similar frameworks.
* establish and monitor kpis, with a strong emphasis on process efficiency, standardization, and automation.
functions & skills
* build and maintain strong relationships with executives from insurance and surety companies, corporate clients, payment carriers, and other external stakeholders.
* design and implement specialized portfolio solutions (collections and service) by business segment (e.g., smes) and/or lines of business (e.g., affinity).
* lead strategic planning initiatives related to collections, service, and cash flow.
* ensure timely and effective response to client requests, maintaining high service standards.
* proven experience leading large‑scale collections operations.
* strong people‑leadership and stakeholder‑management skills.
* solid background in working capital, portfolio management, and financial operations.
* demonstrated success in process improvement, kpi management, and automation initiatives.
* ability to operate effectively in complex, multicultural, and multi‑country environments.
how we support our colleagues
in addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at aon. Two “global wellbeing days” each year give you time to focus on yourself. We offer a variety of working‑style solutions for our colleagues as well.
our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. At aon, you are more connected, more relevant, and more valued.
aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal‑opportunity workplace.
aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
we welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email reasonableaccommodations@aon.com.
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