Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards.
If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!
About the role
as a technical support engineer, you will play a key role in helping customers successfully use complex software products by diagnosing and resolving advanced technical challenges. Working closely with engineering and product teams, you’ll ensure issues are addressed efficiently while improving overall product quality and customer experience. This role offers the opportunity to deepen expertise in java, the atlassian ecosystem, and modern development environments while mentoring teammates and contributing to continuous improvement.
What you will do
diagnose and resolve advanced technical issues across multiple programming languages, build environments, and deployment scenarios;
escalate critical issues to r&d with detailed technical analysis while maintaining transparent customer communication throughout resolution;
build and maintain a comprehensive knowledge base of solutions, workarounds, and best practices;
mentor l1/l2 engineers and conduct knowledge transfer sessions to elevate team capabilities;
gather customer feedback on features and bugs and communicate insights to the product team.
Must haves
minimum 2+ years of experience in customer-facing technical roles within software organizations;
fluent in written and spoken english;
flexible to work in eu or us time zones;
strong knowledge in java 11+ (java 17 preferred);
basic knowledge of clustered environments, thread safety, data center scalability, and network protocols;
good knowledge of linux and windows operating systems;
experience with jira for issue tracking and project management;
remote troubleshooting and system diagnostics across complex environments;
excellent written, verbal, and presentation communication skills;
strong analytical and problem-solving abilities;
ability to work independently and collaboratively in cross-functional teams;
ability to manage multiple products and technologies simultaneously;
demonstrated curiosity and enthusiasm for staying current with industry trends;
track record of self-directed learning and adapting to new technical environments.
Nice to haves
hands-on experience developing atlassian server/dc apps using atlassian sdk and atlassian plugin framework;
experience with maven, git/bitbucket, and bamboo build pipelines;
experience with react, node, and package managers;
good knowledge of rest api design, json, and xml;
good knowledge of atlassian sal, active objects, event handling, and licensing modules;
comfortable with unit testing frameworks (junit, mockito) and test automation;
strong knowledge of logging frameworks (log4j2) and dependency injection (spring).
Perks and benefits
professional growth
accelerate your professional journey with mentorship, techtalks, and personalized growth roadmaps.
Competitive compensation
we match your ever-growing skills, talent, and contributions with competitive usd-based compensation and budgets for education, fitness, and team activities.
A selection of exciting projects
join projects with modern solutions development and top-tier clients that include fortune 500 enterprises and leading product brands.
Flextime
tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
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