Rsa - retention account managerrsa provides trusted identity and access management for 12,000 organizations worldwide, managing 25 million enterprise identities and enabling secure, convenient access to millions of users.responsible for implementing and managing contract renewal initiatives, maintaining contract revenue base at the highest possible retention rate, protecting contract revenue stream, ensuring timely contract renewal, and promoting awareness of upgrades and add‐ons.principal responsibilitiesmanage and own the customer renewal process.negotiate and close renewal agreements with existing customers.address customer concerns and provide solutions to prevent churn.track renewal metrics and report on renewal performance.identify upsell/cross‐sell opportunities during the renewal process.maintain accurate and up‐to‐date customer records.principal accountabilitiescollaborate with sales, account management, and support teams to ensure customer satisfaction.advise account managers, channel partners, and end‐user customers to renew and extend expiring renewal contracts.execute the regional account territory plan.required skills7-12 years of experience in sales‐related roles, preferably in renewal sales, inside sales, account management, or retention & success.fluency in english is a must.rsa is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing a work environment free of discrimination and harassment.all qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.if you need a reasonable accommodation during the application process, please contact the rsa talent acquisition team at .
rsa and its approved consultants will never ask you for a fee to process or consider your application for a career with rsa.rsa reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
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