Job summary
* provide technical support to end-users for is / it infrastructure and mobility issues.
key responsibilities:
1. on-site and remote support for is / it systems and infrastructure.
2. training of users and monitoring compliance with it policies, processes, and standards.
3. first and second-level technical support, as well as follow-up on incidents when escalated to the third level.
4. identify recurring incidents associated with it issues, investigate, and propose improvements.
5. identify opportunities for continuous improvement to it processes.
6. administration of active directory, console, and rsa devices.
7. management of it assets (computers, tokens, printers, cellphones, etc.).
8. management of mobile communication devices with intune (cell phones and tablets).
9. tracking of tickets, incidents, and requests.
10. satellite telephone management and support.
11. deal with service providers and materials.
12. av rooms support.
13. 24/7 technical support.
requirements
* bachelor's degree in computer systems engineering or related field.
* minimum 4 years of experience in technical support and end-user services.
* fluent english skills capable of maintaining a conversation in english to support users (expats) and communicate with colleagues in the us and canada.
skills and qualifications
* knowledge of windows (server, 10).
* knowledge of office 365.
* problem resolution.
* customer service.
* proactive.
* possession for technology.
* active listening.
* analysis of technical problems.
* collaborative nature.
* ability to solve problems.
* attention to details.
* communication effectively.
* understand customer needs.
* prioritize work.
about us
we are an energy infrastructure company with operations spanning three countries, seven canadian provinces, and 34 u.s. states.
we are committed to providing equal opportunities to all applicants.