Summary
the it process engineer i has a dual responsibility. The initial one is to help with the formalization of the it process focusing on change, configuration, incident and problem management, leading to service level management, service and software delivery life cycle (sdlc) and the test lift cycle. The second role involves the responsibility for the day-to-day operational activities required to ensure the process functions as designed and revisiting or introducing processes using the itil framework.
essential duties and responsibilities
* drive the assessment, planning and authorization of changes to the it production environment.
* minimize disruption of services due to improper change implementation.
* drive the identification of the root cause of incidents or their prevention.
* ensure services are stable, timely and accurate and incidents neither occur nor recur, focusing on incident prevention.
* support all other processes providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship.
* seek out, understand and interpret the it organization and jabil process requirements.
* participate in the design and implementation of the process of responsibilities, related tools and/or methodology to ensure cost efficient, timely and effective services that support the corporate business strategy.
* develop process tools and templates to facilitate process consistency and effectiveness.
* maintain concise process management documentation and ensure process information repository is complete and accurate.
* oversee the day‑to‑day administration and operation of the process of responsibilities and associated tools (general, regional, site level as assigned).
* ensure process controls are monitored and in compliance with jabil audit requirements and compliance programs (e.g., sarbanes‑oxley).
* monitor process performance against key performance indicators and other measurements; prepare and analyze
#j-18808-ljbffr