Your new role
your role accountabilities
* business analysis & process improvement – identify implicit, unstated, or unrecognized business needs and assist project leads and clients in determining whether to buy/build software, process reengineering, or other technology options.
* work with project leads to help determine feasibility of solutions and make recommendations to the project team that support short-term success and long-term business goals.
* work closely with sr. Analysts and itbcs to assist with problem resolution across projects.
* gather and document requirements during meetings with customers, determining and assisting with prioritization of business and system requirements for projects.
* document, organize and analyze requirements (business system, security, conversion, reporting); prepare functional design and specifications; assist with conversion, testing, configuration, training, and other project needs throughout the development lifecycle.
* perform walkthroughs and/or prototype demonstrations as needed.
* provide project management for project tasks or small-sized projects, including planning, analysis, development, testing, implementation, and issue management.
* meet with customers on a regular cadence to discuss and prioritize outstanding issues.
* document customer training requirements, participants, and desired time frames; work with training lead to implement training delivery and documentation; train customers individually or ad‑hoc as needed.
* may run, create, or assist in the preparation of system reports to provide information to the client.
* other tasks and duties as needed to support the team and/or business.
qualifications & experience
* at least 3 years combined technical and functional business experience.
* demonstrated skills using the ms office suite and process improvement techniques.
* experience with structured development methodology (agile / waterfall).
* experience with detailed creation of functional requirements and design documentation as part of the software implementation lifecycle.
* superior analytical and problem‑solving skills.
* excellent written and verbal communication.
* work collaboratively with small teams.
* ability to handle multiple assignments concurrently.
* preferred: experience working with legal systems (agiloft, imanage, edocs, avvoka, counsellink, ecounsel, adobe sign).
* preferred: experience working in a national or integral company.
* preferred: comfortable working in a highly iterative and somewhat unstructured environment.
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