The ops sup analyst safe act nrz is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.additionally, the ops sup analyst 2 safe act nrz serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.*responsibilities*:- update help content used by knowledge hub end users to service client inquires, as needed- execute work assigned, including annual review certification and change requests- serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval- conduct needs assessment and update content or develop content related solutions according to business needs- research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes- monitor work progression ensuring completion of assignments by requested due date*qualifications*:- 0-2 years of relevant experience- proficient in microsoft office- ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- self-motivated and detail oriented- proven organization and time management skills- demonstrated problem-solving and decision-making skills- consistently demonstrates clear and concise written and verbal communication skills- this position requires the employee to register as a mortgage loan originator with the nationwide mortgage licensing system and registry ("registry") and obtain a unique identifier from the registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the registry on a timely basis, and to provide that unique identifier to consumers as required by applicable safe act*education*:- bachelor's degree/university degree or equivalent experiencethis job description provides a high-level review of the types of work performed.other job-related duties may be assigned as required.*funciones*- diagnosticar, dar seguimiento y resolver incidencias reportadas por los usuarios del sistema.- asegurar atención y solución de problemas del sistema- diseñar, desarrollar e implementar nuevas funcionalidades en el sistema para mejorar la experiência del usuario, atendiendo las necesidades del negocio.- realizar pruebas en los ambientes preproducción para asegurar el correcto funcionamiento de las mejoras antes de su liberación.- colaborar con otros equipos para asegurar la integridad de las soluciones.- administrar y actualizar los catálogos en los sistemas.*requerimientos*2 años de experiência en el desarrollo de aplicaciones webconocimiento de metodologías ágilesconocimiento básico de créditodeseable experiência en outsystem*job family group*:operations - core- *job family*:operations support- *time type*:full time-- view citi's _eeo policy statement_ and the _know your rights_ poster._