Job title: logistics operations manager
we are seeking a highly skilled logistics operations manager to oversee the efficient management of our warehouse operations. The successful candidate will be responsible for ensuring timely and accurate order processing, achieving company kpi indicators, and promoting continuous improvement in warehouse operation systems.
key responsibilities:
* develop and implement strategies to optimize order management, including follow-up on the entire order process, ensuring timeliness and accuracy, and meeting required kpi indicators.
* continuously monitor and improve accounting processes, strictly adhering to sops, and ensuring effective customer order requirement fulfillment and service quality.
* utilize system process control to maintain first-in-first-out inventory control and ensure seamless integration of order eta schedules.
* promote the enhancement of warehouse operation systems (e-vmi/sap/ideas, etc.), aiming to optimize operational efficiency and boost customer satisfaction.
* establish daily shipment demand and emergency material tracking mechanisms, facilitating prompt coordination of emergency needs throughout the process.
* implement an emergency management framework to guarantee timely response to customers' urgent needs, effectively managing delivery in case of system anomalies or exceptional circumstances.
* develop abnormal feedback mechanisms for accounts and materials, conducting ongoing follow-up and reporting management for non-responsive customers regarding edi861 or confirmation sign-offs.
* establish an on-site operation kpi review mechanism to ensure that accounting operation kpi indicators meet company requirements.
* perform regular analysis and review of customer complaints, develop improvement measures, and execute them promptly.
* formulate return visit plans, incorporating on-site visits, phone calls, quality meetings, and other communication methods to establish strong relationships and enhance service quality and customer satisfaction.
* responsible for inventory sampling and reconciliation, as well as leading and coordinating daily, quarterly, and annual inventory counting activities.
* implement a system lock audit warning mechanism to provide timely alerts and handle system lock situations efficiently.
* collaborate with the warehousing technical committee to implement relevant matters and work closely with responsible units for their implementation.
* partner with teams implementing oe-related matters and track the implementation progress by respective units (including 8s, upph, etc.).
* responsible for formulating annual and monthly education and training plans for each section of the warehouse and overseeing their implementation across departments.
requirements:
o bachelor's degree and above.
o bilingual proficiency in english and spanish, with chinese being an added asset.
o a minimum of 5 years of experience in warehouse operation management.
what we offer:
we strive to create a dynamic and supportive work environment where our team members can grow professionally and thrive personally. If you are passionate about logistics and committed to excellence, we invite you to join our team