Job title: community manager
position type: full-time, remote
working hours: u.s. business hours
about the role
our client is seeking a proactive and relationship-driven community manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily slack engagement, relationship building, member satisfaction, and event coordination. The community manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment.
responsibilities:
daily community engagement:
- actively manage and participate in daily conversations within slack.
- initiate discussions, encourage participation, and keep the community engaged and connected.
- maintain a professional, welcoming, and upbeat tone across all interactions.
relationship building & member connections:
- introduce and connect members based on shared goals, interests, and needs.
- foster collaboration and meaningful peer-to-peer relationships within the community.
- act as a connector to strengthen engagement and trust among members.
member check-ins & satisfaction management:
- conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback.
- identify engagement gaps, concerns, and opportunities for improvement.
- proactively address member needs to ensure long-term satisfaction and retention.
event coordination & execution:
- plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups.
- manage event logistics and ensure a smooth, high-quality member experience.
- support initiatives that deepen relationships and strengthen community bonds.
engagement tracking & reporting:
- monitor and track community engagement metrics, including participation levels, connections made, and event attendance.
- record and report insights related to member engagement and satisfaction.
- use data to inform retention strategies and community improvements.
feedback & survey management:
- manage satisfaction surveys through tools such as typeform and email.
- analyze feedback and share actionable insights with internal stakeholders.
retention & ownership:
- monitor churn indicators and proactively support retention efforts through relationship-building.
- take ownership of community health by identifying gaps and implementing solutions without direct supervision.
- remain flexible and adaptable to evolving community needs and priorities.
what makes you a perfect fit
- outgoing, proactive, and confident in starting and maintaining conversations.
- strong relationship-builder with a community-first mindset.
- highly professional communicator across slack, email, and video calls.
- customer service–oriented with a focus on member satisfaction and retention.
- ownership-driven, adaptable, and comfortable operating independently.
- organized, detail-oriented, and enthusiastic about community engagement.
required experience & skills
- excellent, neutral, us-friendly spoken english accent.
- strong written and verbal communication skills.
- proven ability to build relationships and engage diverse stakeholders.
- experience coordinating or supporting member-focused events.
- access to personal equipment suitable for full-time remote work.
- availability to work u.s. hours (et–pt).
- strong adaptability and willingness to take on evolving responsibilities.
adecuado experience & skills:
- previous experience in community management, member success, or relationship management.
- background in event planning or customer-facing roles.
- familiarity with slack and typeform.
- experience working with u.s.-based clients or understanding u.s. communication styles.
- demonstrated success improving engagement, satisfaction, or retention metrics.
- based in latam or africa (preferred, not required).
what does a typical day look like?
a community manager's day focuses on maintaining strong engagement and relationships within the community. You will:
- actively engage with members in slack, starting conversations and responding to discussions.
- introduce members to one another based on shared interests and goals.
- monitor engagement levels and identify members who may need additional support.
- coordinate and prepare for upcoming community events or meetups.
- review feedback, survey results, and engagement data to identify improvement opportunities.
- communicate insights and updates to internal stakeholders.
in essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged.
key metrics for success (kpis)
- consistent daily engagement and participation within slack.
- member satisfaction scores from check-ins and surveys.
- event attendance and participation rates.
- number and quality of member connections facilitated.
- reduction in churn and improvement in overall retention.
- timely and accurate tracking of engagement metrics.
interview process
1. Initial phone screen
2. Video interview with pavago recruiter
3. Practical task (e.g., sample community engagement or member-connection scenario)
4. Client interview
5. Offer & background verification
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