At spoton, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care.
from seamless point-of-sale systems to integrated restaurant management solutions, every spoton tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
recently, spoton was:
- named one of fast company's most innovative companies of 2024
- awarded great places to work and built in's best workplaces for the third year in a row
- selected as the best overall restaurant pos by nerdwallet
- rated the top-rated point-of-sale (pos) for restaurants, bars, retail, and small businesses by capterra users
we're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
that's where you come in.
we are looking for *payment devices* to join our customer service team.
*position overview*:
as a payment devices specialist at spoton, you will play a crucial role in ensuring our clients receive unparalleled technical support.
you will be responsible for diagnosing and resolving technical issues promptly, maintaining a high level of customer satisfaction.
*responsibilities*:
- manage, process and resolve technical issues in an accurate and timely manner.
- provide excellent customer service through verbal and written communication.
- focus on problem solving, on handling difficult and high-stress situations.
- maintain a deep understanding of our products and services, staying up-to-date with the latest features and updates to better assist customers.
*requirements*:
- advanced english (c1)
- 1-3 years of experience working in a customer service and tech support environment
- excellent customer relationship skills and a passion for achieving goals.
- knowledge and experience in troubleshooting
- excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- excellent verbal and written communication skills to manage internal and external relationships.
- ability to establish lasting relationships with clients and colleagues.
- high school diploma or equivalent (minimum).
- it is valued to have completed university or technical studies.
*qualifications*:
- technical expertise: proven experience in providing technical support, with a strong understanding of hardware and software troubleshooting.
- communication skills: exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- problem-solving: strong analytical and problem-solving abilities, with a commitment to finding solutions to complex technical issues.
- customer focus: dedication to delivering outstanding customer service and ensuring customer satisfaction.
- documentation: proficiency in maintaining accurate and organized records of customer interactions.
- teamwork: ability to collaborate effectively with colleagues and cross-functional teams.
- adaptability: flexibility to adapt to changing technologies and customer needs.
*benefits*:
- base salary $18,250.00 mxn + performance bonus $3,660.00 mxn
- food vouchers $1500.00 mxn pesos monthly
- law benefits
- sgmm
- visual insurance
- dental insurance
- life insurance
- two days off per week
- total pass (gym)
- development & career plan
*#li-onsite*spoton is an e-verify company.