At spoton, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care.
from seamless point-of-sale systems to integrated restaurant management solutions, every spoton tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
recently, spoton was:
- named one of fast company's most innovative companies of 2024
- awarded great places to work and built in's best workplaces for the third year in a row
- selected as the best overall restaurant pos by nerdwallet
- rated the top-rated point-of-sale (pos) for restaurants, bars, retail, and small businesses by capterra users
we're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
that's where you come in.
*join our customer service team as a customer service representative!
*
*position overview*: are you passionate about delivering top-tier customer service?
spoton is looking for a dedicated *customer service representative* to join our team and ensure our customers receive the highest level of support and satisfaction.
*responsibilities*:
- deliver *exceptional customer service* through both verbal and written communication, ensuring a positive customer experience at all times.
- provide *clear and concise explanations* to customers regarding charges, rates, and statements.
- handle *difficult and high-stress situations* with professionalism, using strong problem-solving and de-escalation skills.
- collaborate with internal teams to resolve customer inquiries quickly and efficiently.
- maintain *accurate records* of customer interactions to ensure seamless service and follow-ups.
*requirements*:
- *advanced english (c1 level)*:
- *1-3 years of experience* in customer service and tech support
- strong *customer relationship skills* and a passion for exceeding customer expectations
- proven ability to *troubleshoot* and resolve customer issues effectively
- excellent *interpersonal and communication skills* to build strong customer relationships
- ability to *stay calm under pressure* and de-escalate challenging situations professionally
- high school diploma or equivalent (minimum); university or technical studies preferred
*what we offer*:
- *base salary*: $18,250.00 mxn + *performance bonus*: $3,660.00 mxn
- *food vouchers*: $1,500.00 mxn per month
- *comprehensive benefits*: law benefits, sgmm, visual insurance, dental insurance, life insurance
- *work-life balance*: two days off per week
- *perks*: total pass (gym membership), career development & growth opportunities
li-onsite
spoton is an e-verify company.