*job summary*:
technical account manager acting as focal point for existing customers for ongoing deliveries and support
*roles and responsibilities*:
- delivery
- manage the delivery and implementation of solutions for existing and new customers in a timely and efficient manner.
- provide training and post implementation support.
- operations
- be the central poc for tomia’s customers for operational matters.
- keep our customers satisfied by providing excellent service:
- ensure requests are handled efficiently by managing the service ticket flow.
- maintain regular communication with customers.
- visit customers periodically
- reviewing sla performance and help improve performance where required
- provide training to the customers on internal tools and business processes
- upsell
- advise customers on various products and services offered by tomia, thereby generating leads or selling professional services.
*education requirement*:
- university degree in any discipline
*experience range*:
- 2-3 years of experience (in the telecommunications industry. Any experience in roaming is a relevant asset).
- experience with business intelligence tools
*technical/ functional skills required*:
- fluent english - written and spoken, any other language is an asset
- excellent proficiency in ms windows, word, excel, outlook.
*soft skills required*:
- team-player
- detail oriented
- flexible
- reliable
- have high standard of business ethics
- understands importance of data integrity
- stress resistant
- ability to communicate effectively
- strong presentation skills