Customer quality engineer | automotive manufacturing
we're looking for a results-driven customer quality engineer to serve as the key technical interface between our plant and oem/tier 1 customers — ensuring quality performance targets are met while building strong, trust-based relationships.
what you'll do
* own the full cycle of customer quality incidents: containment, root cause analysis, corrective actions, and 8d presentations directly to the customer
* monitor and drive compliance on external quality kpis: ppms, claims, and non-quality costs
* track customer score cards weekly through client portals and lead recovery plans when needed
* validate customer invoices related to quality incidents, material returns, and sorting activities
* manage engineering change notifications (drawings & specifications) and coordinate ppap submissions for in-series process changes
* lead and coordinate customer audits at plant level
* define and monitor opis with quality residents stationed at customer facilities
* ensure full compliance with iatf 16949, iso 14001, and ehs policies
what we're looking for
education bachelor's degree in mechanical, industrial, chemical engineering or related field (master's degree is a plus)
experience
* 3 to 5 years in quality roles within the automotive industry
* hands-on experience managing oem or tier 1 customer relationships
* proven track record applying core tools in series production environments
language
* english c2 — full professional proficiency (non-negotiable) able to lead technical meetings, present 8ds, and negotiate with customers entirely in english
technical knowledge
core tools:
* fmea (failure mode & effects analysis)
* control plan
* spc (statistical process control)
* apqp / ppap (mandatory — must have direct experience in series production environment)
* corrective & preventive actions (8d)
standards:
* iatf 16949:2016 (mandatory — solid working knowledge required)
* iso 14001:2015
* iso 19011 (internal audits)
* ehs regulations
key competencies
* leadership
* customer orientation
* negotiation
* conflict management
* clear & structured communication
* networking
* ability to perform under pressure
our culture & expected behaviors
we don't just fill roles — we build ownership. The right person for this position lives by these principles:
* prevention over reaction — you anticipate issues before they escalate
* sense of urgency — you respond fast without compromising analysis quality
* full customer ownership — you take complete accountability for your customer's experience
* execution discipline — you deliver on commitments, consistently and rigorously
* standards alignment — iatf 16949, iso 14001 and ehs are non-negotiable in everything you do
conditions
* location: cienega de flores, nuevo leon
* travel availability required