Somos una empresa líder de gestión de capital humano y servicios tecnológicos con más de 15 años en el mercado nacional y centro américa, ofreciendo un valor agregado y solución a los procesos de consultoría de ti, atracción de talento, pruebas de software y centro de desarrollo.
teniendo siempre la satisfacción de nuestros clientes y el desempeño profesional de nuestros colaboradores.
en *getecsa *estamos comprometidos a brindar la mejor experiência, a seguir innovando y dirigirnos con honestidad, respeto y compromiso.
¡la oportunidad de crecer esta en tu manos.. únete a nuestro equipo de trabajo!.
*resource description*
this role is responsible for designing an exceptional customer service to internal users experiencing it issues and utilizing it services, playing a vital role in fostering positive user experiences and ensuring smooth it operations.
*requirements*:
- excellent communication, interpersonal, and problem-solving skills.
- strong ability to prioritize tasks and work effectively in a fast-paced environment.
- proficient in common it and troubleshooting procedures.
- familiarity with it service management best practices (itil).
- customer-centric mindset with a passion for exceeding user expectations.
- excellent written and verbal communication skills.
- experience with service now ticketing system.
*responsibilities*
- define, monitor and manage experience kpis
- design and implement a distinctive experience for internal it service desk across the different support channels available.
- collect and analyze user feedback to identify areas for improvement in service delivery and it processes.
- collaborate with internal teams (it operations, security, network support, application support) to ensure efficient issue and request resolution.
- stay up-to-date on emerging technologies and best practices in it service management.