L1 & L2 Support Analyst with experience in providing application and platform support for enterprise analytics environments. Skilled in incident management, access control, stakeholder communication, and SLA-driven ticket resolution. Experienced in supporting cloud-based data and analytics platforms while ensuring smooth user operations
Technical Skills & Qualifications
* 2+ years of experience in technical/application support.
* Basic SQL knowledge (Joins, CTE, Primary Key, Foreign Key, Index concepts)
* AWS fundamentals (S3, IAM, EMR basics, Redshift Query Editor exposure)
* Familiarity with Python (preferred).
* Ticketing Tools: Hands-on experience with ServiceNow and JIRA (mandatory).
* Ability to perform basic diagnostics on cloud-based analytics platforms.
* Strong verbal and written English communication skills.