Job summarythis position performs collection responsibilities according to established procedures for various types of customers.
he/she impacts the organization by improving cash flow, minimizing delinquencies, reducing days sales outstanding, and limiting bad debt exposure.
this position manages customer import billing requests and responses.
he/she has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment.
this position must have a knowledge of multiple products, services, or business units.responsibilitiesprovides excellent customer service.responds to customer inquiries within required service level agreement.identifies, prioritizes, and resolves complex issues delaying payment.develops, creates, and analyzes collection and accounts receivable reports.updates customer and other stakeholder information using various software programs.monitors and maintains assigned customer accounts.submits recommendations to write-off account balances.qualificationsbachelor's degree or international equivalent - preferredbachelor's degree or international equivalent in business or related field - preferredproficiency in the use of microsoft office productsprior collections experiencestrong organizational and prioritization skillsbasic negotiation skillsexperience handling objections and gaining commitment - preferredtipo de colaboradorpermanentea ups tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.
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