*description*
this position builds and maintains ongoing client relationships in order to create demand for the company's products and services and generates new revenue opportunities across the global organization.
it coordinates strategies and efforts on behalf of clients to expand the relationship, improve overall profitability, and ensure retention and satisfaction.
this position works closely with sales, relationship management, and technology associates across the enterprise to determine the best solutions for clients through existing and future products and services.
it cultivates and develops lasting client relations and demonstrates a solid understanding of the business, financials, products/services, the market, and the needs of clients.
works independently and receives mínimal guidance.
solves complex problems; takes a new perspective using existing solutions.
leads projects with moderate scope, risks, and resource requirements.
acts as a resource for colleagues with less experience.
develops and manages operational initiatives to deliver tactical results.
*accountabilities*
- maintains direct channel of communication with other kcs departments to ensure sales plans and goals are aligned with other departments.
- manages customer relationships by actively creating solutions to best meet their business needs.
- serves as the main contact for assigned customers.
- manage the appropriate customer onboarding, implementation and first movement.
- establishes strategy for markets for which they are responsible; develops account strategies and plans.
- plans and owns oversight and analysis of revenue and contributions; forecasts and determines market outlook for area of responsibility.
- administers the calendar for contract renewals, advance coordination, and tracks actual gains, losses, and commitments
- works to optimize market share and total contribution.
- provides ad hoc reporting as needed.
- handles all business development activities within business unit.
- exemplifies kcs vision, values, and culture in each and every interaction with team, clients, and stakeholders.
*required*
- bachelor's degree from an accredited university or college, preferably in a job related major field of study
- minimum five (5) years of relevant professional experience, or equivalent combination of education and experience
*preferred*
- advanced degree in business, marketing, or related field.
- kcs network experience, specifically in sales, marketing, customer relations, rail or logistics.
- bilingual in both english and spanish, written and spoken.
*working conditions*
- this position has a regular full time schedule with a normal work week of monday through friday.
there may be a need for occasional work after hours or weekends.
- this position may require mínimal travel up to 30% of the time.
*we offer*:
- complete health and welfare benefits package
- competitive salary
- incentive plan
- vacation plan
*eeo statement*
we value a culturally diverse workforce and are proud to be an equal opportunity employer while providing reasonable accommodations for all employees.
all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other legally protected basis, in accordance with applicable law.
the talent selection process for vacant positions at kansas city southern de méxico, s.a. de c.v. (kscm) is governed by the principles established in its labor equality and non-discrimination policy, in accordance with the provisions of section iii of article 1 of the federal law to prevent and eliminate discrimination (lfped), and applies to applicants internal and / or external alike.
in addition, kcsm does not request clinical tests and / or desk tests from applicants as part of the decision-making process during selection.
*company overview*
in 1887, arthur stilwell constructed a north-south railroad while others were heading east and west, setting the tone for a century-old legacy of outstanding vision; entrepreneurial spirit; resilience in the face of adversity; and, willingness to challenge conventional wisdom.
building on that legacy, our culture is further defined by a new vision for the future and a core set of values - safety, customer focus, communication, teamwork, initiative & innovation, and diversity & civility.
we believe that the way we do business is as important as the business we do.
in addition to a culture that allows employees to thrive, we encourage resourcefulness with an award, recognizing employees who see a problem (or opportunity), find a solution, and use whatever authority and resources are available to get a job done well - accomplishing what was previously thought could not be done.
if you want to do work that is creative and strategic, be heard, grow professionally, be valued by your employer, an