Please note: if you are shortlisted, we will contact you via email ) kindly add us on telegram (id: lynnnhr) for the further process.
key responsibilities:
* respond to customer inquiries promptly and accurately through chat platforms
* handle complaints professionally, escalate unresolved issues, and ensure proper documentation
* provide accurate information regarding ongoing promotions, benefits, and platform procedures
* monitor, follow up, and ensure resolution of customer requests
* use backend and frontend systems to assist customers
* communicate system-related issues to the team lead quickly
* collaborate internally with relevant departments such as finance or tech support
* adhere to customer service policies and data protection standards
* prioritize multiple chats and manage time effectively during high-volume periods
* participate in ongoing training and development to improve service quality
requirements:
* able to communicate and write in english
* able to work 12-hour shifts with 2-hour break, 6 days a week (including weekends or holidays if scheduled)
* experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus
* ability to handle multiple chats simultaneously in a fast-paced environment
* must have own laptop or desktop with a stable internet connection
* self-disciplined, detail-oriented, and capable of working independently in a remote setting
benefits:
* competitive salary (based on experience and position level)
* working hours: 8am - 8pm (day shift) and 8pm - 8am (night shift) gmt+7
* paid leave up to 14 days
* allowances
* attractive overtime pay
* fully remote work
* performance review twice a year
* opportunities for training and career growth
* fast-paced, supportive work environment
job type: full-time
pay: from $10,500.00 per month
work location: remote