Working at freudenberg: we will wow your worldresponsibilities:leads the customer service team, including the organization of team meetings, monitoring workload, and fostering developmentdrives, supports, and implements transfer projects and process improvement initiativesmonitors key performance indicators and determines proper corrective action plan in cases of deviationserves as point of escalation for the customer service teamcoordinates and monitors the fulfillment of all legal and internal requirements regarding health, safety and environmentleads by example and line with the freudenberg guiding principles and the code of conduct, while developing employees, driving talent acquisition and management processes, and fostering a proactive work culturequalifications:bachelor's degree in relevant field; advanced degree preferred or compensating years of experiencespecified years of industry-relevant experiencespecified years of relevant leadership experiencerelevant certifications, system experience, and trainingprofessional-level english language skills preferredcommunication & collaboration: communicates clearly and concisely, while serving as a sparring partner to internal/external stakeholders. Fosters teamwork between employees and across the organization.value for customers: drives a customer-oriented business strategy and provides indispensable support to deliver successful outcomes.innovation: envisions the impact of potential future trends and proactively drives necessary changes. Encourages creativity and initiative from employees.drive & execution: inspires and motivates self and others, while taking full accountability for actions and results.the freudenberg group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.freudenberg-nok sealing technologies de mexico s.a. de c.v.