About tidal commerce inc.
tidal is an outcome-focused, specialized ecommerce consulting and engineering boutique for b2c & b2b businesses, offering comprehensive solutions from ideation to implementation and management.
* recognized as a shopify plus partner.
* expertise in headless and composable technologies.
* diverse b2c and b2b planning and implementation experience and a deep understanding of both markets.
* integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity.
* member of umbrella-incorporated, a business consulting firm, tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology.
about the role
we are looking for a skilled business analyst with strong ecommerce expertise to join our team on a part-time basis. The ideal candidate will have hands-on experience with commercetools, a solid understanding of subscription models (e.g., zuora), and a proven track record of supporting scalable ecommerce solutions. You will work closely with cross-functional teams, translating business needs into actionable technical requirements and ensuring successful project delivery.
what you'll do
* gather, analyze, and document business requirements for ecommerce platforms, subscription models, and related integrations.
* translate business needs into functional specifications, user stories, and workflows for development teams.
* collaborate with stakeholders to design scalable ecommerce and subscription solutions using commercetools and zuora.
* identify gaps, challenges, and opportunities in current business processes and propose improvements.
* support solution design by providing detailed analysis of ecommerce features, product catalogs, pricing, and subscription workflows.
* participate in project planning, testing, and user acceptance, ensuring deliverables meet business and technical requirements.
* act as a liaison between business stakeholders, product owners, and technical teams to ensure clear communication and alignment.
* stay up-to-date with ecommerce and subscription management best practices and emerging trends.
who you are:
* minimum of 5 years of experience as a business analyst with a focus on ecommerce solutions.
* hands-on experience with commercetools and familiarity with subscription platforms such as zuora.
* strong understanding of ecommerce processes including product catalog management, pricing, promotions, and order/subscription workflows.
* experience creating functional specifications, user stories, process flows, and use cases.
* strong analytical, problem-solving, and documentation skills.
* excellent communication and stakeholder management skills, able to bridge business and technical teams.
* ability to thrive in fast-paced, evolving environments and manage multiple priorities.
what we offer:
* opportunity to work with a talented and passionate team.
* continuous learning and professional development opportunities.
* collaborative and innovative work environment.
* flexible work arrangements