If you’re looking for a career where you can make a real impression, join the global service center (gsc) hsbc and discover how valued you’ll be. Hsbc is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and ambitions.
we are currently seeking an experienced professional to join our team as a software engineer.
role purpose:
to provide production support, ensuring the quality, continuity, and resilience of the service, and offering optimal recovery times in case of disruptions.
main responsibilities:
1. support incident identification and resolution related to it services.
2. review, analyze, investigate, and resolve user requests and problems in systems/applications.
3. provide support during weekends and holidays as needed, including on-call duties.
4. adapt to new duties as required by the evolving service needs.
qualifications (internal):
* extensive knowledge of as400, ile cl, sql, and ifs.
* experience reviewing cobol code to identify errors and solutions.
* ability to review logs to troubleshoot issues.
* interest in investigating and resolving incidents.
* willingness to learn new technologies.
* positive attitude and team-oriented mindset.
* flexibility to work in a hybrid environment based on service needs.
* proficiency in english, with clear communication skills.
competencies:
* proactive approach
* strong analytical skills
* effective communication
* high attention to detail
* english language proficiency
due to urgent hiring needs, candidates with immediate right to work locally and no need for relocation will be prioritized.
at hsbc, we offer generous leave policies to support your personal and family needs, fostering a culture of well-being, balance, and care.
hsbc is an equal opportunity employer committed to diversity and inclusion. We value all employees and encourage applications from all qualified individuals, regardless of gender, ethnicity, disability, or other characteristics. All applications are considered based on merit and suitability.
personal data collected will be used in accordance with our privacy statement, available on our website.
*issued by hsbc electronic data processing mexico private ltd*
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