Position overview
the purpose of the principal service delivery manager is to ensure effective delivery of contractual deliverables, overall management of service functions, responsiveness to client requests, design and execute go to green plans and continual improvement plans, and be responsive to client requests. A principal service delivery manager is able to author statements of work, optimize financials and partner at a director, sr director, cio level with the client.
experience
* strong (10+ years) sap project experience
* leadership of large, geographically diverse teams
main responsibilities
* team leadership: this role requires coordination and leadership across multiple services and multiple regions.
* task prioritization: ensuring all work items in the scope of the services are assigned and progressing. Remove bottlenecks or other impediments to closure. Can manage across multiple services and multiple regions.
* reporting (slas/kpis): responsible for the development and delivery of all contractual measures. Responsible for the identification, development and delivery of associated kpis to help observe and improve services.
* develop and implement get green plans if needed: responsible to design and execute a gtg (go to green) plan when services do not meet slas or contractual deliverables.
* continual improvement: responsible for the ongoing improvement of services over time. Better observability of the service (kpis/metrics), improved documentation and overall capability of the team.
* personnel assessments: responsible for evaluating all personnel delivering a service in regards to recognition, training needs.
technical skills
* sap: sd, fi, mm, dsd is a plus
why join us?
* grow your career: at motivus, you will have the opportunity to expand your skills and take on leadership roles in diverse projects.
* work on emerging tech: be at the forefront of innovation by working with cutting-edge technologies and methodologies.
* collaborative environment: work with talented teams that value your ideas and contributions.
* learning and development: we offer a range of l&d programs to help you advance your career.
* client-centric approach: contribute to solutions that create lasting value for global fortune 500 clients.
our values
* culture of innovation: we pursue innovation relentlessly, encouraging our teams to explore new ideas and technologies.
* responsibility: we give back to the communities that support us and our clients.
* learning & development: our employees lead, learn, and grow, supporting themselves and our clients.
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