Position overviewperform a variety of customer service duties to support fxf mexico operations, responding to customers’ needs including scheduling pick‑ups, providing service information, tracking shipments, identifying problems, and resolving issues through available information or transfer to the source.answer call center customer inquiries on service features, delivery and pick‑up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements.provide current shipment information and basic follow‑up activity available in computer systems.initiate pick‑ups, deliveries, shipment research, rate quotes, and exception requests.assist and/or resolve customer complaints.provide customer service using fedex phraseology proactively to produce 100% customer satisfaction at the end of every transaction.comply with all applicable laws/regulations, as well as company policies/procedures.liaison between customers and service centers to resolve operational issues.provide sales leads to sales employees.perform other duties as required.qualificationscollege degree or equivalent and 1 year experience in customer problem/resolution.bilingual english/spanish, written and verbal skills.good research and problem‑solving skills with emphasis on operations, credit, billing, collections, tariffs, pricing, rating, and general company policy and procedures.good negotiating and mediating skills.organized with the ability to multi‑task.motivated with the ability to make independent decisions.good computer skills (excel, word, outlook).clear and articulate speaking voice.excellent human relations, communication, and telephone etiquette skills.must successfully complete the assigned customer service basic courses.ability to work variable shifts.working conditionsoffice environment.fedex freight is an equal opportunity employer, including disabled and veterans. If you have a disability and need assistance applying for a position with fedex freight, please call 800‑888‑8252 or e‑mail at adaassistance@freight.fedex.com. Fedex freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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