Join dyopath as an application support analyst ii
are you passionate about solving complex application issues and helping users work effectively with critical business software?
dyopath is looking for an
application support analyst ii
who enjoys advanced problem-solving, thrives in a fast-paced environment, and is committed to delivering high-quality application support and customer service.
why you'll love working here
purpose with passion
– join a company whose l.o.v.e. philosophy—living our values every day—turns everyday work into meaningful impact.
grow & thrive
– from training to career paths, dyopath invests in your ongoing development.
award-winning culture
– known for outstanding it service, we bring the same dedication internally: toward each other.
fun & respectful teamwork
– collaborative environments where teamwork and achievement are valued.
awesome benefits
savings / monthly 13% cap
pantry vouchers 9% deposited every month
christmas bonus: 25 days of your daily income
vacations - 12 days after the first year
anniversary bonus - 10 days of base salary
vacation premium – 40% first year
major medical insurance covers you and your immediate family
life insurance
quarterly bonus
marriage or bereavement time off
maternity/paternity time off
ergonomic chair
250 pesos monthly stipend for internet and electricity
role overview
location:
remote (mexico)
schedule:
1st shift (8a-5p cst); monday through friday
pay rate:
25,000 mxn (monthly)
your mission as an application support analyst ii
provide advanced technical support for software applications used by the organization.
troubleshoot and resolve complex application issues, including user errors, system bugs, and data discrepancies.
perform root cause analysis and work with development teams or vendors to resolve software issues.
participate in software testing and quality assurance activities as needed.
develop and maintain technical documentation related to applications and support processes.
identify and recommend process improvements to enhance application support and user satisfaction.
maintain up-to-date knowledge of supported applications and relevant industry trends.
provide training and guidance to end-users as needed.
log, track, and manage issues using the organization's itsm ticketing system.
education & certifications
bachelor's degree in computer science, information systems, or a related field required.
experience & skills
3–5 years of experience in technical or application support.
strong problem-solving skills with the ability to diagnose and resolve complex issues.
excellent communication skills with the ability to explain technical concepts to non-technical users.
familiarity with sql and basic database concepts.
experience with itsm tools such as servicenow or bmc helix.
knowledge of software testing and quality assurance practices.
ability to work independently while effectively managing priorities in a fast-paced environment.
why this role rocks
as an application support analyst ii, you'll play a key role in supporting business-critical applications and ensuring users can work efficiently and confidently.
you'll have opportunities to grow your technical skills while contributing to a team that values quality service and continuous improvement.
ready to take the next step?
if you enjoy solving application challenges and want to make a real impact in a team-first culture, dyopath wants you!
apply now to become our next
application support analyst ii
.
this role is open to applicants in mexico only.
equal opportunity employer
dyopath is committed to a work environment free of all forms of discrimination.
dyopath recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
for more information about dyopath, please visit our website at .
the above information has been designed to indicate the general nature and level of work performed by employees in this classification.
it is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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