Technical service business partner
enabling key account manager's and sales managers through proactive collection of market intelligence, both opportunities and threats, through knowledge and promotion of cross product / segment akzonobel offer and the quantification of value delivered.
deliver technical service aligned with business strategy across metal coatings product groups.
ensure customer satisfaction through effective technical support, troubleshooting, and follow-up.
develop technical expertise to support customers, product transfers, and process improvements.
conduct customer audits and provide technical training when required.
build strong customer relationships across different levels and functions.
support joint projects, strategies, and action plans with customer stakeholders.
partner with kams, sales managers, and account managers to address questions, complaints, claims, and customer needs.
participate in customer meetings and business reviews when needed.
use crm, internal networks, and technical knowledge to analyze customer situations and follow up on actions.
support account strategy through customer intelligence and identification of business opportunities.
support resale process improvements, technical sales activities, and plant demand forecasting.
collaborate with sales, marketing, and rd&i to deliver technical service initiatives.
lead and support customer trials in partnership with kams, sales managers, and rd&i.
bachelor's degree desirable; or 10 years of experience in field service/ sales/ metal coatings.
ms office (ms word, excel, powerpoint),crm systems, sap.
in depth experience within a field sales/service role within coil coatings
our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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