Lead a high-performing technical support team
we are seeking an experienced and dependable technical support team lead to oversee a remote team of tier 1 technical support agents supporting customers across north america.
this role is ideal for someone who enjoys developing people, improving processes, and creating an environment where quality, accountability, and customer service excellence can thrive.
as a team lead, you will play a key role in driving team performance, supporting day-to-day operations, coaching team members, and ensuring customers receive timely and effective technical support.
we're looking for someone who leads by example, communicates clearly, remains calm under pressure, and has a proven track record of reliability and leadership.
what you'll be doing
lead, coach, and support a team of remote technical support agents
monitor team performance and productivity metrics
conduct regular coaching and feedback sessions
assist agents with escalated customer issues and technical challenges
ensure adherence to established support processes and documentation standards
review ticket quality and documentation accuracy
support onboarding and training of new team members
identify performance trends and opportunities for improvement
collaborate with management to achieve operational goals
promote a culture of accountability, professionalism, and continuous improvement
serve as a point of escalation for complex customer situations
help maintain service levels and customer satisfaction standards
compensation & contract
usd $6.50 per hour
paid weekly
independent contractor
remote work environment requirements
to be