General Manager – Clinical Services
Location: Guadalajara, Mexico
Employment Type: Full-time
Compensation: ~95k MXP gross + performance-based bonus + standard benefits
Key Responsibilities
- Lead clinical operations teams to achieve quality, productivity, and SLA targets.
- Manage client relationships and participate in key meetings (MBR, QBR, metrics reviews, escalations).
- Drive continuous improvement initiatives and leverage technology for process efficiency.
- Ensure compliance with regulatory and quality standards (HIPAA, ISO, etc.).
- Oversee budget, P&L;, and resource allocation across multiple sites.
- Develop talent, reduce attrition, and build a high-performing, engaged team.
Qualifications
- Licensed clinician (MD, Nurse, or Allied Health Professional)
- 5+ years in leadership roles managing clinical support functions
- Experience with healthcare operations, quality, and process improvement
- P&L; and multi-site management experience
- Strong stakeholder management and client-facing skills
- Fluency in English
- Familiarity with healthcare compliance and regulations