.are you a problem solver?
do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers?
if so, a position as a technical support engineer at teradata is a great fit for you.what we doteradata technical support engineers work with our fortune-500 clients to solve technical problems they encounter with our cloud analytics and database tools.
along with incident management and initial problem-solving capabilities for the world's leading analytics platform and database, you will provide the technical/functional knowledge necessary to resolve customer problems.
our team is a 24x7 high-volume global support center.
along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external.what you'll dothe technical support engineer works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer.
as a technical support engineer, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer.
you will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.
you are required to have both strong technical and interpersonal skills.
the work environment requires 24x7 coverage.
this position will also be providing support to customers in brazil in the local language (portuguese).provide initial problem triage and clarify problem definitionsearch knowledge bases for known solutions to known problemsidentification and management of duplicate incidentsextract logs, dumps, error files from customer systemsprepare and transmit source upgrade filesprovide remote support to on-site resourcesisolates standard problemslog problem resolution and support knowledge creationcoordinates activities associated with product/service resolution issuescoordinate with customers and end-users to implement solutions