Technical account manager lead ii, google cloudplease submit your resume in english.
only applications of candidates with mexican citizenship will be evaluated for this role in compliance with the provisions of article 7 of the federal labor law.minimum qualifications:bachelor's degree in computer science, mathematics, a related technical field, or equivalent practical experience.10 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments.experience supporting customers in cloud operations, technical support, escalation management, or it consulting.experience with people management, including developing and leading technical teams.preferred qualifications:mba or master's degree in a management, technical, or engineering field.experience translating business requirements into technological solutions.experience in application or workload migration to public cloud providers.experience collaborating with teams to deliver high-impact solutions.knowledge of it operations, database systems, networking, it security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.excellent communication, presentation, problem-solving, and people management skills.about the jobas the technical account manager lead, you will be responsible for the delivery of technical account management services to ensure customers get the most value from their google cloud platform investments.
you will build, lead, and coach a team of tams as they work with their customers to provide core technical, product, and operational advice.responsibilities:manage customer delivery obligations and identify additional value added service opportunities.support cloud adoption blocker removal, lead feature request processes, and troubleshoot issues as needed for customers.build relationships with sales teams and work with regional google cloud consulting portfolio leads to support strategy and customer success initiatives.plan for customer events and launches, partnering with support, engineers, and site reliability engineers to ensure customer success.develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate google cloud adoption.google is proud to be an equal opportunity workplace and is an affirmative action employer.
we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
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