*company description*
wireco® is the strength behind the world's evolution, through deep legacy and forward thinking, we create premium ropes that inspire innovation without limits.
wireco® is headquartered in prairie village, kansas with manufacturing plants, distribution facilities and research and development centers worldwide.
in mexico, we have two facilities, one in vallejo (mexico city) and one in cuautitlan (state of mexico).
our brand in mexico is camesa, and the company's legal name is aceros camesa.
wireco® offers a competitive salary, incentive programs, growth opportunities, and excellent benefits offerings for employees and their families.
benefits include paid time off, paid holidays, medical, dental and vision insurance, retirement plan and more.
*job description* role description*
the quality manager is responsible for ensuring that all products meet established quality standards and customer expectations.
this role oversees the quality control and assurance processes across operations, driving continuous improvement initiatives and promoting a culture of quality throughout the organization.
the quality manager works closely with cross-functional teams—including production, engineering, supply chain, and customer care—to identify and resolve quality issues, implement corrective actions, and maintain compliance with internal policies, industry regulations, and customer requirements.
key responsibilities include developing and maintaining quality management systems, leading audits, analyzing data to drive performance improvements, and mentoring quality team members.
the quality manager must exhibit and proactively motivate others in the behaviors of the wireco business system (wbs):
- teamwork - welcomes an environment of inclusiveness and healthy debate that reflects our team's strength
- accountable - celebrates our successes, learn from failures, avoid excuses, and own the outcomes of our efforts
- self-aware - demonstrates an understanding of our strengths and needs, considering how our actions impact others
- noble intent - acts in the interests of others, approaching our work with integrity to ensure the best outcome
- determined - takes initiative, share ideas and find solutions to win and achieve our goals
- transparent - promotes open and honest communication and constructive feedback for clarity and truth
- curious - seeks knowledge and outside input to test our way of thinking, challenging the status quo
*duties & responsibilities*
- ensure customer satisfaction by meeting product quality specifications.
- approve quality management systems (qms) procedures issued by cem-cam quality.
- comply with the cem-cam quality department's annual operating budget.
- develop company problem solving analysis action plans for continuous improvement, savings and ongoing customer satisfaction.
- monitor corrective, preventive and improvement actions for non-conformities detected in process, system, product, customer and supplier complaints.
- develop the work flowchart of the department based on the pdca (plan, do, check, act) process approach in quality.
- monitor the correct operation of the qad erp in the quality module for cam-cem.
- lead and allocate resources for the operation of the cem-cam quality lab and the department based on the annual budget.
- report to management scrap cost, poor quality cost, customer performance and fty (first time yield) indicator.
- attend and service in case of customer complaints.
- lead the action plans to improve in the strategic business indicators aimed at product quality and customer satisfaction.
*supervisory responsibility*
- direct supervision to quality supervisor and quality technicians.
- supervision and follow up of manufacturing processes in plant.
*qualifications* required*
- engineering in metallurgy, electrical, mechanical, chemical, petroleum, geophysical, industrial or related field 7 years' experience
- 1-3 years quality management system.
- strong verbal communication skills.
- demonstrated ability to operate a forklift.
- ability to read and interpret documents such as technical manuals, government regulations, safety standards, operating and maintenance instructions and procedure manuals.
- ability to write procedures, maintenance reports, technical proposals and other correspondence.
- ability to use high-performance equipment.
- ability to solve problems on the production floor in strict compliance with regulations.
*preferred qualifications*
- 3-5 years' experience as a quality manager in a manufacturing environment
- postgraduate degree or certification in quality management, six sigma, iso 9001, bpm, 5 whys, spc, qfd, etc.
desirable.
- experience using kpis, diagrams, statistical tools management for quality problem solving.
- fluent in english and spanish.
- proficient in microsoft office and erp, software suite.
*materials and equipment directly used*
- handling of measuring equipment, calibration equipme