Client & talent success lead | mexicoopsarmy careersrole overviewopsarmy is hiring a client & talent success lead to serve as the trusted partner for both our clients and the offshore talent supporting their teams.
you will own the end-to-end relationship experience ensuring that clients receive consistent, high-quality service while helping our talent succeed, grow, and stay highly engaged.
this role is perfect for someone who is naturally people-focused, proactive, articulate, and passionate about developing others.
you are the glue that keeps the client-talent partnership strong, healthy, and aligned.what you'll doclient success & relationship ownershipserve as the primary point of contact for assigned clients.build deep, trust-based relationships through regular check-ins and proactive communication.understand client goals, align expectations, and prevent issues before they arise.lead account health conversations and identify upsell / expansion opportunities.talent development & retentionconduct coaching sessions, feedback loops, and 1:1 conversations with assigned talent.identify performance gaps early and work with the talent to develop improvement plans.support talent with any work-related concerns and ensure they're equipped to succeed.champion talent engagement and retention by building strong rapport and trust.alignment & issue resolutionensure client expectations and talent output are always aligned.resolve misunderstandings, workflow challenges, and delivery issues before escalation.act as the bridge between client feedback and talent performance improvement.process consistencyhelp document clear workflows and sops that support both talent and client success.streamline communication processes and elevate issues when needed.who you area strong communicator with exceptional emotional intelligence.naturally great at building relationships and earning trust.organized, reliable, and detail-oriented.skilled in coaching, mentoring, and giving constructive feedback.calm under pressure and solution-focused in high-stakes situations.requirements2-5 years in client success, account management, team leadership, hr, operations, or bpo environment.experience managing remote or offshore teams is a strong advantage.proven success in coaching, performance management, or people operations.strong writing and communication skills (non-negotiable).
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