External workforce management process specialist
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job overview
we are seeking an external workforce management (ewm) process specialist to provide process and system support for external workforce.
key responsibilities
* support and guide on external workforce processes and policies.
* perform periodic checks against defined procedures.
* monitor and identify issues or non-compliance cases.
* act as an escalation point for system and process issues related to sap fieldglass.
* support defect resolution, standard changes, and change requests for fieldglass.
* escalate issues to level 2 support when necessary.
* generate reports and perform analytics.
* maintain knowledge libraries and develop training materials.
* provide level 1 support for countries without l1 support.
minimum requirements
* bachelor’s degree or equivalent experience; hr or related field diploma/certificate preferred.
* proficiency in supporting sap fieldglass.
* ability to extract and interpret data from various sources.
* professional proficiency in english, both written and spoken.
benefits
includes pension contributions, life insurance, 5-week holiday, paid sick days, cafeteria benefits, meal vouchers, transportation allowance, multisport card, and employee share purchase plan. Learn more at novartis czech republic.
accessibility & accommodation
novartis provides reasonable accommodations for individuals with medical conditions or disabilities. Contact inclusion.switzerland@novartis.com for assistance, including the job requisition number.
why join novartis?
contribute to helping people with diseases through innovative science and a passionate community. Discover more at novartis culture.
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additional information
seniority level: entry level
employment type: full-time
job function: project management & it
industry: pharmaceutical manufacturing
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