*job details*
*technical specialist - warranty analyst*
*warranty analyst i*
*responsibility level*:
the position requires a self-motivated associate with strong analytical skills who can process warranty claim requests, answering questions and resolving warranty claims to completion. Processes data accurately and within designated timeframes. Works closely in a team environment to meet deadlines. Ensures timely and quality responses to internal customers.
*principal duties*:
- under general supervision, process warranty claims utilizing the warranty navigator platform for all applied (chiller and air handler) products
- handles warranty related activities including data input, processing, and maintenance of warranty databases
- provides assistance to customers by processing data, answering product and claims related questions
- translate lessons learned and quality issues to continuous improvement workstreams and warranty reduction on all applied products
- actively provide feedback and work in conjunction with producttechnical support and quality teams
- employs metrics (pareto charts, etc.) to evaluate trends in warranty claims and improvements
- in addition, may be required to work with other teams in the jci organization, these teams are comprised of, but not limited to, the following groups: design/manufacturing engineers, manufacturing plant quality, and field service personnel
*requirements*:
- associate’s degree or technical degree
- 4 years of experience
- basic knowledge of hvac required
- ability to navigate in moderately complex databases is a plus
- power bi reporting skills a plus
- technical writing skills a plus
- project management skills and/or training a plus
- bilingual english