Descriptionwhat we're looking for:ready to explore the opportunity of client support specialist in meltwater? We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the premiums support portfolio. As a client support specialist, you will closely collaborate with the program manager and sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.joining meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.what you'll do:manage a portfolio of enterprise premium support clientshandle day-to-day reactive requests by delegating tasks to managed services, product support, or addressing them directly as neededresponsible for overseeing the completion of the customer's scope of workcreate "blueprints" for searches and dashboards, leveraging resources to address complex and specific client requirements effectivelyarchitect and manage comprehensive global project structures by applying boolean logic and rule-based frameworks to align global client strategy with cross-functional teamsleverage boolean methodology and structured data approaches to support global account analysis, case management, and insights generationtranslate complex data and technical findings into clear, actionable recommendations for customers and internal teamscreate, maintain, and update governance documentation for each client, detailing global project architecture and applying boolean methodology to ensure structured, consistent, and scalable delivery across cross-functional teamsmonitors enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account customer success executive (cse) and/or program manager as neededwork closely with the customer success executive & program manager to continually enhance our enterprise support offerings through collaborative effortssupport customer success executive & program manager in completing operational tasks necessary for software and/or service deliveriesidentify workflow inefficiencies or out-of-scope requests, and support the customer success executive & program manager in alignment among all stakeholders regarding the scope of enterprise supportprioritize and manage multiple concurrent customer initiatives, balancing urgency, impact, and effort across a global account portfolioapply strong business acumen to understand customer strategies, operational goals, and success metrics, aligning support activities accordinglycollaborate effectively within a global delivery model, ensuring alignment, consistency, and execution excellence across regionsact as a product expert within an account team, providing technical advice and guidance to both clients and internal stakeholdersdeliver demos, conduct client training, and show customers how to leverage the platform to achieve their specific business objectivesexpose clients to the full capabilities of the platform, ensuring they understand all features and potential use cases to maximize valuewhat you'll bring:bachelor's degree or higher in any field, accompanied by a minimum of 3 years experience in business-to-business client support, preferably within the saas industryproficiency in at least one major business domain area (e.g., retail, consumer goods, government, communications, media, tech health, life sciences, financial, agency)strong analytical skills enabling effective problem-solving in business contextsdemonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externallystrong understanding of ai technologies, coupled with a personal curiosity and motivation to explore and stay up-to-date on the latest breakthroughs in the fieldapplied structured problem-solving methodologies using boolean logic and data structuring to guide analysis and decision-makingability to translate structured data and insights into clear, actionable recommendations for internal and external stakeholdershighly organized, with the ability to effectively communicate milestones, status updates, and progress internally across cross-functional teamsproactive in identifying challenges, risks, and opportunities to drive customer success and operational excellencecross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindsetexperience with large-scale enterprise implementations, understanding associated challenges and requirementsproficient in boolean logic and data structuring methodologiesexcellent written and verbal communication skills in english.willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.the ability to legally work in the country of hire is required for this position.what we offer:enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.excellent medical, dental, and vision options.complimentary calmapp subscription for you and your loved ones, because mental wellness matters.energetic work environment with a hybrid work style, providing the balance you need.thrive within our inclusive community and seize ongoing professional development opportunities to elevate your careerwhere you'll work:lago alberto 375, suite 200 granada, miguel hidalgo 11320 ciudad de méxico, cdmx, mexicoour storyat meltwater, we believe that when you have the right people in the right environment, great things happen.our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.we are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.we're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.we are meltwater. Inspired by innovation, powered by people.equal employment opportunity statementmeltwater is an equal opportunity employer and prohibits discrimination and harassment of any kind: at meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.all employment decisions at meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.