If you’re looking for a career where you can make a real impression, join our global service center (gsc)
- hsbc and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of
*production support manager*
*role purpose*
*main activities*:
- in the individual contributor role, the individual will:
- day-to-day support in ftp north america production systems.
- knowledge of incident management, problem management, root cause analysis, resolution and reporting.
- follow up with local and core teams on source system processing.
- the nature of the role may require a close working contact with regional it and cto colleagues across the group, globally.
- providing production updates in daily turnover calls.
- experience working in control-m/unix is mandatory and knowledge on datastage/peoplesoft will be added advantage.
- individual will be responsible for vulnerability management. Including reporting, patching and encouraging automation of such activity
- in the team lead role, the individual will:
- mx based team members of the us core ledgers application
- ensure team remains motivated
- manage top time and various line management duties
- ensure compliance with training and local procedures
*requirements*:
- bachelor’s degree required, engineering/technical degree preferred
- must have recent hands-on experience.
- this is an interactive position, and you will have to deal with a multitude of technical individuals, individual must have good written and verbal communication skills are required.
- you’ll achieve more when you join hsbc!_
at hsbc we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in mexico, now you have one more reason to be hsbc and proudly live a culture of well-being, balance and care
*issued by hsbc electronic data processing (méxico) private ltd