The infrastructure technology lead analyst is an intermediate level role responsible for assisting with lan / wan and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the technology infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
responsibilities
create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
provide root cause analysis (rca) post restoration of service
design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
provide technical/strategic direction to team members
review requirement documents, define hardware requirements and update processes and procedures as necessary
ensure ongoing compliance with regulatory requirements
responsible for applications dealing with the overall operating system
conduct project related research
has the ability to operate with a limited level of direct supervision
can exercise independence of judgement and autonomy
acts as sme to senior stakeholders and/or other team members
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
recommended qualifications
6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
understanding of how specialization within area contributes to the business and of competitors' products and services
ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
ability to work with virtual / in-person teams, and work under pressure / to a deadline
experience in a financial services or large complex and/or global environment preferred
effective written and verbal communication skills
effective analytic/diagnostic skills
ability to communicate technical concepts to non-technical audience
education
bachelor's/university degree, master's degree preferred
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
objetivo del rol
garantizar la disponibilidad, rendimiento, seguridad y experiencia del usuario de escritorios virtuales, alineando la plataforma con las necesidades del negocio y la estrategia de ti.
responsabilidades principales
gestión del equipo
liderar ingenieros de vdi / euc (endpoints & user computing)
asignar prioridades, cargas de trabajo y planes de capacitación
definir guardias, escalaciones y niveles de soporte (l2 / l3)
evaluar desempeño y fomentar mejora continua
operación de la plataforma vdi
asegurar la operación de tecnologías como:
vmware horizon
office 365
gestión de capacity planning, performance y disponibilidad
administración de imágenes maestras y ciclos de parcheo
control de costos
seguridad y cumplimiento
integración con active directory
cumplimiento con políticas corporativas y regulatorias
gestión de proveedores y stakeholders
relación con vendors (microsoft, vmware, partners)
coordinación con:
seguridad
infraestructura
networking
service desk
traducción de requerimientos de negocio a soluciones técnicas
estrategia y mejora continua
definir roadmap tecnológico de virtualización
evaluar nuevas tecnologías
migraciones on-prem ? Cloud o esquemas híbridos
idioma: inglés avanzado / conversacional
job family group
technology
job family
infrastructure
time type
full time
citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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