Account manager (full-time hybrid)
are you a proactive customer-focused professional with a passion for technology we are seeking a full-time account manager to build strong client relationships drive customer success and identify opportunities for growth within our saas platform.
key responsibilities:
client relationship management: develop and nurture strong long-term relationships with clients serving as their primary point of contact and trusted advisor.
customer success & satisfaction: ensure clients get the most value from by understanding their needs proactively addressing concerns and guiding customers through best practices to maximize their success with .
performance & adoption monitoring: track client engagement adoption and key performance metrics providing regular reports and actionable insights on account health and opportunities for improvement.
renewals & contract management: manage contract renewals and compliance ensuring a seamless process while maintaining strong client relationships.
proactive issue resolution: anticipate challenges and work swiftly to resolve issues ensuring a smooth and positive client experience.
account strategy & coordination: collaborate with internal teams to deliver a seamless experience and drive customer success.
qualifications:
2 years of experience in account management customer service or software support.
strong communication skills with advanced english proficiency (spoken and written).
strong ability to work independently anticipate needs and proactively problem-solve while maintaining a positive and team-oriented mindset.
experience in sales or upselling is a plus.
a genuine interest in software and technology.
why join us
at were passionate about helping businesses streamline their operations with cutting-edge ai technology. As part of our account management team youll play a crucial role in shaping customer success fostering long-term partnerships and contributing to our companys growth. Enjoy a collaborative team remote flexibility and the opportunity to grow within a fast-moving saas youre looking for an exciting role where you can make a real impact wed love to hear from you!
this role is offered by and shared by grainchain as part of our joint initiatives.
country: mexico / latam
recruitment email:
required experience:
manager