Overview:
* receiving, analyzing, entering and processing customers incoming orders on a timely basis ensuring customer service quality standards for orders generally received via crm and email
* ensure appropriately set twa contracts into sap in order to assure the proper revenue recognition under usgaap rules gathering all proof of delivery (pod rule)
* provide explanations about deferred revenue and unbilled revenue balances as a result of twa contracts in the balance sheet and sort out the discrepancy into sap
* validate in sap items accuracy and prices for the purchase order and the tax information for invoicing and let their supervisor know about discrepancies in case needed
* identify customer specific requirements in sap to the invoice such as back order receipt, receptions date, addendum data to be included into customer's invoice, etc.
responsibilities:
* validate local tax requirements into invoice issued like vat liable, payment terms code, payment type code, customs import numbering for items, etc
* follow up for delivering items to customers with wms & logistics team and also do the proper notification to commercial team and service team as part of orden entry activity
* ensure full adherence to waters internal controls and keep proper documentation and approvals required for internal and external audit
* actively assurance of the compliance of standards performance (kpis)
develop improvement initiatives to improve metrics and identify opportunities for savings and areas for efficiency
qualifications:
at least 1 years of experience on customer service and order entry in sap
basic knowledge on usgaap revenue recognition rules
basic understanding about local tax compliance related to invoice issuance
experience in
* sap: sd and wm module
* crm tool
manage of a-factura tool (electronic invoice)
basic english
company description:
waters corporation (nyse:wat) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.
diversity and inclusion are fundamental to our core values at waters corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.