Job title: service delivery manager
the role of a service delivery manager is to oversee the delivery of high-quality services to customers. This involves managing a team of specialists, ensuring effective communication and collaboration.
main responsibilities:
* develop and implement customer service strategies that ensure excellent service provision.
* manage operational issues and communicate relevant business information to the team.
* cultivate personal development opportunities for team members through coaching and training.
* promote staff well-being and facilitate effective teamwork.
key skills:
* fluent english language skills required.
* self-motivated and disciplined with strong stakeholder relationship management skills.
* strong investigative and analysis skills with technical understanding of it fundamentals.
* excellent communication and presentation skills.
technical requirements:
* minimum 3+ years of experience in a customer service monitoring operational environment.
* good technical understanding of it systems including operating systems (windows, linux, aix) and hypervisor technologies (vmware, hyper-v, acropolis).
* knowledge of itsm tools and network devices configuration.
* understanding of storage and backup solutions and database technology.