*responsibilities*:
- keeps abreast of best practices in quality assurance.
- provides input with regards to all training and development needs for assigned personnel.
- evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
- direct impact by ensuring the quality of tasks provided by self and others on team.
- exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. May act as backup for manager.
*qualifications*:
- solid skills in microsoft office suite (e.g. Word, excel, outlook)
- experience as a customer solutions officer is preferred; possesses product, process and policy mastery
- previous experience as a process control officer (intermediate level) and/or has had similar banking/audit experience
*education*:
- bachelor’s/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
*principales funciones*:
- analizar los issues que se generan en el área.
- dar seguimiento puntual a los tickets.
- verificación de los riesgos que puede generarse en las diversas áreas.
- identificación de issues.
- seguimiento a entregables de auditoria.
- conocimiento en metodología de procesos para mejora.
*requerimientos*:
- conocimientos en controles arcm / issues
- manejo de office excel, visio
- conocimiento en metodología de procesos lean, six sigma, agile, otros.
- conocimiento de inglés intermedio
- gran sentido de urgencia y de análisis de información.
- conocimiento en temas de riesgo y control (prct, políticas, regulaciones).
- manejo de visio.
- comunicación efectiva.
- conocimiento en temas de issues, re, ra.
- habilidad en análisis de información.*job family group*:
operations - core
- *job family*:
operations quality
- *time type*:
full time
- *most relevant skills*
please see the requirements listed above.
- *other relevant skills*
for complementary skills, please see above and/or contact the recruiter.-
- view citi’s _eeo policy statement_ and the _know your rights_ poster._