Responsabilités
* make offers related to services activities
* manage the end customer relationship on support and service contract aspects (if applicable)
* ensure the customer satisfaction
* respond to customer requests in terms of services and support
* monitor and ensure the profitability of the customer account and the economic performance of the contracts
* coordinate the support and customer services team (front & back office) with regards to the contracts as to ensure compliance with the contract terms and applicable rules
qualifications
* process improvement and lean six sigma tools
* sap proficiency
* microsoft excel
* leadership skills/management skills/personal skills
* excellent communication
* advanced time management and analytical skills
* professional knowledge, project management and ability to influence others
* flexibility, determination and persistence
* critical thinking and challenge the status quo
* eager and willing to add to their knowledge base and skills
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