Centris information services is a leading provider of high-quality, bilingual (english & spanish) contact center services based in longview, texas, with major operations in monterrey and aguascalientes, mexico.
we specialize in improving customer satisfaction, loyalty, retention, and revenue by combining high-touch with high-tech solutions for omni-channel communications.
we are seeking a skilled and proactive it site supervisor to lead the day-to-day it operations and infrastructure management at our monterrey campus.
- key responsibilities:_
*?*
- *infrastructure management*: oversee power systems, hvac, and backup equipment (ups, generators, etc.) to ensure continuous operation and perform preventive maintenance.
- *it & end-user support*: ensure 24/7 availability of workstations (windows/linux), ip phones, printers, and other peripherals. Manage active directory, vpns, firewalls, crms, and more.
- *network & server operations*: provide onsite support for lan/wan, switches, routers, access points, and perform basic server tasks (backups, updates, provisioning).
- *inventory & asset control*: maintain real-time inventory of it equipment and supplies, conduct audits, and ensure proper asset tagging and documentation.
- *team leadership*: supervise and schedule 1-3 onsite it technicians, assign tasks, provide training, and monitor performance.
- *compliance & reporting*: ensure soc 2 and pci dss compliance, keep documentation updated, and support internal audits.
- *cross-department coordination*: act as the main it point of contact for the monterrey site, collaborating with hr, operations, facilities, and other it teams. Communicate effectively in english and spanish.
*education & certification*
- bachelor's degree in information technology, computer engineering, or equivalent field.
- preferred certifications: comptia network+, linux+, mcsa, itil, or equivalent.
*experience*
- 5+ years of it operations experience, including:
- 3+ years in infrastructure and facilities-based it support.
- 2+ years in supervisory or lead technician roles.
- experience in call center, bpo, or 24/7 operational environments highly preferred
*language*
english advanced
pay: $45,000.00 - $55,000.00 per month
work location: in person